…Restates commitment to partner telecom consumer rights advocacy groups.
The Nigerian Communications Commission, NCC has reiterated its commitment towards increasing its partnership with consumer rights advocacy groups in the sector to expand the sphere of consumer education through timely, accurate and adequate information sharing.
This is to enhance the level of education of the average telecom consumer.
The Executive Vice Chairman of NCC Professor, Umar Danbatta, made the remark at second quarter meeting of Industry Consumer Advisory Forum (ICAF), the first virtual meeting of the Forum.
Professor Danbatta who was represented by the Director of Consumer Affairs Bureau, Mr Efosa Idehen, said the Commission was working consciously to ensure that continuous and informed conversations take place among all stakeholders in the industry on all matters, particularly as it affects telecom consumers, who are the lifeblood of the sector.
He noted that the Commission in collaboration with ICAF is finalising the production of Telecom Consumer Handbook, in order to deepen consumer education about telecom products and services.
Professor Danbatta expressed NCC”s readiness to partner ICAF and other stakeholders in the telecom industry to stimulate value-adding conversations that will generate ideas to sustain and advance the relevance of telecommunication as a critical enabler of digital economy.
He noted that the Management of NCC was particularly pleased that issues affecting differently-abled people hitherto known as the” Physically-challenged’, featured prominently at the meeting and promised that such matters will continue to be on the priority list of the Commission.
The Industry Consumet Advisory Forum ( ICAF) in their presentation requested all telecom consumer rights advocacy groups to enhance their activities and programmes on telecom consumer information and education; and to be involved, in synergy with the Commission, to increase sensitization on infrastructure protection.
The forum also commended the Federal Government for the priority given to the issue of telecom infrastructure protection and called on NCC to sustain the administrative advocacy on obtaining Executive Order, as well as the Legislative process to ensure the passage of the Critical National Infrastructure Protection Bill by the National Assembly.
